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TERMS OF SERVICE

Last Updated: May 8, 2025

This Terms of Service document outlines the terms and conditions under which Burkhart Meat Processing LLC ("we," "our," "us") operates. By using our website, purchasing our products, or engaging with our services, you agree to comply with and be bound by these terms.

Welcome to Burkhart Meat Processing LLC

Thank you for choosing Burkhart Meat Processing LLC ("we," "our," "us"). By using our services, placing an order, or accessing our website, you agree to the following Terms of Service. Please read them carefully before continuing to use burkhartmeats.com or interacting with our team online or in person.

1. Introduction

Burkhart Meat Processing LLC is a locally owned and operated business providing meat processing, deli services, and custom butchering in Kinsley, Kansas. We serve both walk-in and online customers with a commitment to quality, transparency, and service.

For any questions, please contact us:

▪ Email: burkhartmeatprocessing@gmail.com

▪ Phone: (620) 659-2286

▪ Address: 820 Winchester Ave, Kinsley, KS 67547

▪ Website: burkhartmeatprocessing.com

By accessing our website or using our services, you agree to the terms outlined in this agreement.

2. Products and Services Offered

Burkhart Meat Processing LLC offers the following:

▪ Custom beef and pork processing

▪ Wild game processing (seasonal)

▪ Deli with meats and cheeses

▪ Online ordering for pickup

▪ Bulk meat packages and freezer bundles

▪ Seasonal or promotional specials

All offerings are subject to availability and may change without prior notice.

3. Customer Responsibilities

Customers agree to:

▪ Provide accurate and up-to-date contact, billing, and delivery information

▪ Pick up orders within the specified time if using in-store pickup

▪ Follow safe storage and handling instructions for perishable goods

▪ Treat our staff, online platforms, and services with respect and integrity

5. Shipping, Pickup, and Cancellations

▪ Orders placed online are typically available for in-store pickup; we do not currently offer nationwide shipping

▪ Customers must pick up orders within the timeframe specified at checkout

▪ Unclaimed perishable orders may be discarded after 48 hours without refund

▪ Cancellations must be made within 12 hours of order placement

▪ Missed pickups or no-shows may not be eligible for refunds or rescheduling

6. SMS Terms of Service

Burkhart Meat Processing LLC Lead Follow-Up and Marketing SMS

By opting in, you agree to receive text messages from and on behalf of Burkhart Meat Processing LLC, including:

▪ Order confirmations

▪ Pickup or delivery reminders

▪ Customer service updates

▪ Exclusive promotions and product alerts

We may share Your personal information in the following situations:

1. You can expect to receive SMS messages related to order confirmations, notifications, and promotional offers upon opting in.

2. To cancel SMS services, text "STOP" to the shortcode. Upon sending "STOP," you will receive a confirmation SMS, and you will no longer receive messages from us. To rejoin, sign up as you did initially.

3. For assistance, reply with "HELP" or contact us at burkhartmeatprocessing@gmail.com or (620) 659-2286.

4. Standard message and data rates may apply. Message frequency varies based on user interactions. Contact your wireless provider for details about your text or data plan.

5. For privacy-related inquiries, please refer to our Privacy Policy at burkhartmeatprocessing.com/privacy-policy

7. Returns and Refund Policy

Due to the perishable nature of our products:

▪ All meat product sales are final once picked up or delivered

▪ Refunds or replacements may be offered in cases of order errors, spoiled product (with valid evidence), or fulfillment issues

▪ Any concerns must be reported within 24 hours of pickup

We do not accept returns on food products for safety reasons.

8. Liability and Food Safety

▪ We follow strict USDA and state food safety guidelines

▪ We are not responsible for improper handling or storage once the product leaves our facility

▪ Liability for defective or incorrect items is limited to replacement or refund at our discretion

▪ We maintain comprehensive insurance to protect our operations and customer interests

9. Warranties and Product Guarantees

▪ We stand by the quality of our workmanship and products

▪ Manufacturer warranties apply to packaged non-perishable items, if sold

▪ No other warranties (express or implied) apply unless explicitly provided in writing

10. Termination of Services

We reserve the right to refuse or terminate service under the following conditions:

▪ Fraudulent or abusive behavior

▪ Violation of our Terms of Service

▪ Misuse of our platforms or resources

▪ Chargebacks or non-payment

If terminated, You are responsible for payment of all goods and services already fulfilled or processed.

11. Intellectual Property

All content found on burkhartmeats.com, including branding, images, text, graphics, and logos, is the intellectual property of Burkhart Meat Processing LLC. Unauthorized use or reproduction is prohibited.

12. Dispute Resolution

In the event of a dispute, we encourage resolution through direct communication. If unresolved:

▪ Disputes will be handled through mediation or arbitration in the State of Kansas

▪ Legal action may be pursued only if good faith efforts at resolution have been exhausted

13. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Updated terms will be posted on our website with the new effective date. Your continued use of our services confirms your acceptance of any changes.